Returns & Exchanges
At Swiss Arabian KSA, we ensure your satisfaction by offering a seamless return process for our luxury fragrances and beauty products within 7 days of delivery. Items must be returned in their original, unopened packaging to maintain hygiene and quality standards.
Initiate Request
Log in to your account or contact our customer support team at support@swissarabian.sa to submit a return request with your order number.
Package Preparation
Securely pack the unused item in its original box, ensuring all protective seals and documentation are intact to prevent damage during transit.
Courier Pickup
Our logistics partner will contact you within 48 hours to schedule a convenient pickup time from your registered address in Saudi Arabia.
Quality Check & Refund
Once our specialists verify the product's condition, your refund will be processed to your original payment method or as store credit within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing