Frequently Asked Questions
Everything you need to know about your luxury fragrance journey with Swiss Arabian KSA.
How long does shipping take within Saudi Arabia?
We offer fast and reliable shipping across the Kingdom. Orders in major cities like Riyadh, Jeddah, and Dammam typically arrive within 2-4 business days, while other regions may take 5-7 business days.
Are the perfumes sold on your site 100% authentic?
Yes, we are the official Swiss Arabian store in KSA. Every fragrance is 100% authentic, bottled at our state-of-the-art facilities, and guaranteed to meet our high standards of luxury and quality.
What payment methods do you accept?
We accept various payment methods including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for most locations within Saudi Arabia.
What is your return policy for fragrances?
Due to the nature of beauty products, we only accept returns for items that are damaged during transit or if the wrong product was delivered. The item must be unopened and in its original packaging.
How can I track my order?
Once your order is shipped, you will receive an SMS and an email containing your tracking number and a link to the courier’s portal to monitor your delivery status in real-time.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping options for our perfumes and oud sets. You can select this option at the checkout page to make your gift extra special.